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Home>Job Descriptions>Night Auditor Job Description

Night Auditor Job Description

What Does a Night Auditor Do?

A night auditor is a position in the hospitality industry, responsible for auditing a hotel's financial and operational records during the overnight shift. They are responsible for tasks such as reconciling accounts, resolving customer complaints, and ensuring the accuracy of guest charges.

Night Auditor Job Description Example

Mountain View Inn Denver is looking for a talented Night Auditor to join our team. As our Night Auditor, you will be responsible for providing warm and friendly service while being alert to the needs of our guests and team. This is a great opportunity to join a reputable and established hotel in Denver.

Duties and Responsibilities:

  • Greet guests and check them in & out of the hotel
  • Handle guest payments and process credit card transactions
  • Maintain accurate and up-to-date records of guests
  • Ensure nightly revenue balance is accurate and up-to-date
  • Monitor and control access to the hotel
  • Monitor security cameras
  • Respond to guest inquiries and complaints
  • Maintain cleanliness of the lobby and front office area
  • Resolve guest conflicts, disputes, and issues

Work Hours and Benefits:

In this position, you will be expected to work at least 20-25 hours per week with the opportunity for overtime if desired. We offer a competitive pay and benefits package including discounted lodging and meals, as well as vacation and sick time.

Qualifications:

  • Must be at least 18 years of age
  • Must be available to work nights, weekends, and holidays
  • Must be a team player and have excellent customer service skills
  • Previous hotel or customer service experience is required
  • Must be able to multitask, stay organized, and work under pressure
  • Knowledge of basic accounting principles is preferred

Training and Education:

We provide a thorough training program for the successful candidate, giving you the skills and resources necessary to succeed in this important role. We expect that you have a high school diploma or GED at minimum.

If you feel you are the perfect candidate for this position, apply now and join the Mountain View Inn Denver team. We look forward to hearing from you!

What to Include on a Night Auditor Resume or Job Posting

Common night auditor responsibilities

  • Greeting guests and providing excellent customer service.
  • Balancing daily financial transactions and preparing daily reports.
  • Processing payments and handling cash.
  • Answering phone calls and responding to guest inquiries.
  • Maintaining accurate records of guest accounts.
  • Investigating and resolving discrepancies in financial records.
  • Updating and maintaining guest profiles in the system.
  • Ensuring compliance with hotel policies and procedures.
  • Monitoring security cameras and responding to any security issues.
  • Performing daily maintenance tasks such as restocking supplies and cleaning.

Qualities & traits

  • Attention to detail: Night auditors must be able to accurately review and record financial transactions and other data.
  • Organizational skills: Night auditors must be able to manage multiple tasks and prioritize tasks in order to complete their work in a timely manner.
  • Communication skills: Night auditors must be able to communicate effectively with guests, staff, and management.
  • Problem-solving skills: Night auditors must be able to identify and resolve any issues that arise during their shift.
  • Flexibility: Night auditors must be able to adapt to changing situations and handle unexpected tasks.
  • Interpersonal skills: Night auditors must be able to build relationships with guests and staff in order to provide excellent customer service.
  • Computer skills: Night auditors must be able to use computers and other technology in order to complete their duties.

What a typical day looks like for a night auditor

A night auditor typically works the graveyard shift at a hotel or lodge. Their main responsibility includes auditing the day's financial activities, such as balancing all account postings and guest charges. In addition, they are responsible for ensuring the accuracy of room charges, running daily reports, assisting with customer issues, and occasionally helping with any emergency during the night. They might also work with the hotel's front Desk and back-of-house operations to ensure the hotel is running efficiently. At the end of their shift, they finalize paperwork, lock up, and perform other duties as assigned.

Compatible jobs and work history

Night auditors are a vital part of many businesses, as they are responsible for ensuring the accuracy of financial documents and records. This position requires a blend of accounting, hospitality and customer service skills, which can easily be transferred from a variety of related jobs and industries. Other roles such as accounting clerk, customer service representative, hotel front desk clerk, bookkeeper, and hotel night shift security guard are all compatible with becoming a night auditor, as they involve many of the same duties and responsibilities. Additionally, jobs in the retail or hospitality industry, such as cashier, barista, banquet server, guest service agent, and restaurant host may also provide relevant experience. Here are 5-10 compatible job titles for a night auditor:

  • Accounting Clerk
  • Customer Service Representative
  • Hotel Front Desk Clerk
  • Bookkeeper
  • Hotel Night Shift Security Guard
  • Cashier
  • Barista
  • Banquet Server
  • Guest Service Agent
  • Restaurant Host

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