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Home>Job Descriptions>Medical Receptionist Job Description

Medical Receptionist Job Description

What Does a Medical Receptionist Do?

A medical receptionist is a position responsible for greeting patients and managing all front office duties in a medical setting. This includes scheduling appointments, answering phones, entering patient information into databases, collecting payments, and other administrative tasks.

Medical Receptionist Job Description Example

The Minneapolis HealthCare Clinic is looking for an experienced medical receptionist to join their team. The ideal candidate must be organized and have the ability to multitask in a fast paced office environment. The medical receptionist will welcome patients and manage the day-to-day operations of the clinic.

Duties and Responsibilities:

  • Greet patients and answer any questions they may have
  • Schedule appointments
  • Process payments and updates patient records
  • Verify insurance coverage
  • Manage correspondence and follow up on patient inquiries
  • Perform administrative duties such as filing and faxing
  • Maintain the highest standards of customer service
  • Communicate professionally with patients and other staff
  • Update patient records with accurate information

Work Hours and Benefits:

The position is full-time Monday through Friday, 8:00am to 5:00pm. The successful applicant will be provided with health and vision benefits and other benefits as defined in the offer letter.

Qualifications:

  • Previous experience working as a Medical Receptionist
  • Excellent customer service, communication and organizational skills
  • Knowledge of medical terminology and coding
  • Proficiency with computers and Microsoft Office applications
  • Ability to maintain confidentiality and comply with HIPAA regulations

Training and Education:

The successful candidate must have a high school diploma or equivalent and experience in a medical office setting. Candidates with an Associate’s degree in medical office management or medical coding are preferred.

If you are an experienced medical receptionist looking for a rewarding opportunity, please submit your resume and cover letter for immediate consideration. We look forward to hearing from you.

What to Include on a Medical Receptionist Resume or Job Posting

Common medical receptionist responsibilities

  • Greeting patients and visitors in a professional and friendly manner.
  • Answering phone calls and scheduling appointments.
  • Verifying patient insurance information and collecting co-pays.
  • Updating and maintaining patient records.
  • Processing payments and filing insurance claims.
  • Assisting with medical billing and coding.
  • Maintaining a clean and organized reception area.
  • Assisting with administrative tasks as needed.
  • Responding to patient inquiries and providing information.
  • Ensuring HIPAA compliance.

Qualities & traits

  • Professionalism: A medical receptionist must be able to interact with patients in a professional and courteous manner.
  • Communication Skills: A medical receptionist must be able to effectively communicate with patients, doctors, and other medical staff.
  • Organizational Skills: A medical receptionist must be able to keep track of patient information, appointments, and other important data.
  • Attention to Detail: A medical receptionist must pay close attention to detail when dealing with patient information and medical records.
  • Interpersonal Skills: A medical receptionist must be able to interact with patients in a friendly and compassionate manner.
  • Computer Skills: A medical receptionist must be proficient in the use of computers and other office equipment.
  • Problem-Solving Skills: A medical receptionist must be able to troubleshoot problems that may arise in the office.

What a typical day looks like for a medical receptionist

A medical receptionist's day-to-day tasks usually involve scheduling patient appointments, greeting patients, verifying insurance information, answering phone calls and emails, and entering patient information into the system. They might also be responsible for collecting co-pays and managing patient billing. Additionally, they are responsible for maintaining patient charts, ensuring accuracy of patient data, and ensuring a clean and orderly reception area. Finally, they are also responsible for general administrative tasks, such as filing documents and completing paperwork.

Compatible jobs and work history

Medical receptionists are responsible for providing administrative, clerical, and reception duties in a medical setting. While medical receptionist experience is preferred, there are a variety of other job titles and industries that are compatible with becoming a successful medical receptionist. These roles often require a combination of customer service, data entry, and multi-tasking skills.

Compatible Job Titles:

  • Customer Service Representative
  • Administrative Assistant
  • Office Manager
  • Front Desk Manager
  • Call Center Representative
  • Data Entry Clerk
  • Scheduling Coordinator
  • Receptionist
  • File Clerk
  • Office Assistant

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