Dispatcher Job Description

A dispatcher is a person responsible for the coordination of personnel, equipment and supplies. They are responsible for monitoring and managing activities, receiving and responding to incoming calls, dispatching personnel, and maintaining records of personnel activities.

• Receiving and responding to emergency and non-emergency calls.
• Prioritizing calls and dispatching appropriate personnel and resources.
• Maintaining contact with personnel in the field and providing updates.
• Monitoring and tracking personnel and resources in the field.
• Entering and updating information in computer-aided dispatch systems.
• Coordinating with other agencies and departments as needed.
• Maintaining accurate records and logs of all calls and dispatches.
• Providing customer service to callers and personnel in the field.
• Assisting with administrative tasks such as filing and data entry.
• Performing other duties as assigned.

• Strong Communication Skills: Dispatchers must be able to communicate effectively with both customers and staff, as well as relay important information accurately and quickly.
• Good Multitasking Skills: Dispatchers must be able to handle multiple tasks at once, such as taking calls, dispatching staff, and updating records.
• Problem-Solving Skills: Dispatchers must be able to quickly assess a situation and come up with the best solution.
• Attention to Detail: Dispatchers must be able to pay attention to the small details of each situation in order to make the best decisions.
• Calm Under Pressure: Dispatchers must be able to stay calm and composed in stressful situations.
• Organizational Skills: Dispatchers must be able to keep track of all the information they receive and organize it in a way that is easy to access.
• Flexibility: Dispatchers must be able to adjust to changing situations and work schedules.
• Computer Skills: Dispatchers must be able to use computers and other technology to access and update information.

A dispatcher is responsible for managing, coordinating, and dispatching operations, personnel, and resources. On a day-to-day basis, they are often responsible for scheduling workers, managing inventory, assigning duties and tasks, and providing customer service. Additionally, they are typically in charge of tracking, responding to, and resolving problems, complaints, or issues reported by customers or other personnel. Dispatchers must also stay up-to-date with current events, technological advances, and new policies, regulations, and requirements governing their respective field or industry. Ultimately, they are responsible for safely, efficiently, and effectively coordinating operations and personnel to ensure high-quality customer service and safety protocols.

Dispatchers play a critical role in many organizations, as they handle the logistics and coordination that keep an operation running smoothly. Dispatchers often have strong communication skills, as well as a knack for problem-solving and an aptitude for organization. While dispatcher experience is ideal, many skills and experiences transfer well to the role of a dispatcher. These include customer service roles, project or transportation coordination, or any role that requires highly organized multitasking and stress management. Below are five job titles that are compatible with becoming a dispatcher:

• Call Center Representative
• Logistics Coordinator
• Emergency Services Operator
• Scheduling Supervisor
• Customer Service Manager
• Delivery Driver
• Transportation Manager
• Inventory Coordinator
• Fleet Manager
• Operations Specialist